Refund policy

We offer a 7-day return policy. You may request a return within 7 days from the date of delivery.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • It must be unused and unworn, with all original tags attached.
  • It must be in its original packaging.
  • A receipt or proof of purchase must be provided.

How to Request a Return

To request a return, please contact our Customer Care team for return approval and instructions.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us immediately so we can assist you.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale items
  • Gift cards

Exchanges

For an exchange, the original item must first be returned and approved. Once the return has been approved, you may place a new order for the desired item.

Note: Sale items are final sale and are not eligible for exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If your return is approved, you may choose one of the following options:

  • Original Payment Method: Your refund will be processed within 7 business days.
  • Coupon Code: You may receive a coupon code equal to the approved refund amount, which can be used on your next order.

If you do not receive your refund within 7 business days, please contact our Customer Care team.

International Orders

  • Once an international order has been processed, it cannot be canceled.
  • Exchanges are not available for international orders. If you receive an incorrect or damaged item, please contact us with your order number and photographs of the item.
  • We reserve the right to cancel an order due to stock availability issues, pricing errors, or payment declines.
  • If a quality issue is identified before dispatch, the affected item will be removed from the order and the applicable amount will be refunded.
  • If you refuse delivery, we will not be liable for any refund.
  • For customs-related holds or clearance issues, the customer is responsible for providing any required documentation. We will not be responsible for refunds if customs clearance is unsuccessful.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Email: customercare@lawrencepur.com
Phone: (+92) 309-2220061