The order placed online cannot be exchanged at any outlet. It has to be sent back within 7 days of the online purchase in case of exchange or defect.

We have the following payment options:
• Cash on delivery (COD)
• Online – Credit/ Debit Card Payment
• Easypaisa wallet

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Currently, the COD service is only applicable in Pakistan.

The COD service is available all over Pakistan.

In cases where multiple items are ordered, typically we ship all the items in one package. However, there are also cases in which multiple items are delivered through multiple deliveries.

In case of damage/defect customer should either call our customer services at +92 309 2220061 from Monday to Friday between 09 am till 5 pm or email the issue on feedback@lawrencepur.com within 24 hours of delivery.

Items can be returned/exchanged within 7 days of purchase, no in-store exchanges.

Conditions: Unused, with price label, purchase invoice.

Non-exchangeable: Sale items, color differences from screens.

Defects reported within 7 days qualify for equal-value exchange.
For details, contact

customercare@lawrencepur.com or call (+92) 309-2220061.

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

You may cancel your order any time before the order is processed/shipped by calling the customer services at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or by sending an email on feedback@lawrencepur.com within 24 hours of placing your order. Once the order is processed/shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is processed/shipped, the 'Return and Exchange Policy' will apply.

Lawrencepur may cancel orders for any reason. We may or may not specify the exact reason for cancellation to the customer. Common reasons for cancellations may include the following:
- The item is out of stock,
- Pricing errors
- Credit card payment is declined by the issuing financial institution.

- Exchange is allowed within 7 days of purchase of garments.
- Loose fabric, accessories, worn, altered, and/or used articles are non-refundable and non-exchangeable.
- Sale receipt and all product tags with barcode are required for return or exchange.
- Exchange/claims are not possible on discounted products or those bought during a sale.
- All claims are subject to head office approval.
- All prices include sales tax.
-The company is not responsible for any items or advance payments unclaimed for more than 60 days.
For Made-to-Measure (MTM) orders:
- If the trial date is missed, the final delivery date will be automatically extended.
- The company is not responsible for any private fabric provided by the customer for stitching.
- MTM complaints regarding stitching will not be entertained after three (3) working days of delivery.

- Delivery of all domestic orders typically takes 5 to 7 business days.
- Delivery timeframes for overseas orders vary based on the shipping company and destination.
The following delivery schedules apply to all international deliveries:
- UAE: 5 to 7 working days
- RSA (Republic of South Africa): 7 to 9 working days
- USA and UK: 10 to 15 working days

Yes, we do ship internationally outside Pakistan.
We currently offer international shipping to the following countries:

- United States
- United Kingdom
- Saudi Arabia
- United Arab Emirates

Please note that shipping rates and delivery times may vary based on the destination and selected courier service.

Our Made to Measure service is not available through the web store. It is a specialized service and requires the physical presence of our customers in front of our Designated Master Tailors who are available only at our Brick and Mortar retail stores. Most of the orders are first sent for a Trail which too are done in presence of our Designated Master Tailors before their final delivery. Therefore this service is not available on our web store.